Shipping Policies
Shipping Policies for EPIC GEAR DEPOT
Welcome to EPIC GEAR DEPOT! We strive to ensure that your experience with us is smooth and hassle-free. Please review our shipping policies below for important information about our shipping process, delivery times, and related details.
Processing Time
• Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed.
• Once your order is processed, you will receive a confirmation email with your tracking details (if applicable).
Shipping Time
• Shipping times vary depending on your location. On average, orders will arrive within 10-20 business days after processing.
• Please note that delivery times may be affected by factors such as customs clearance, shipping carrier delays, or seasonal demand.
Shipping Rates
• Shipping rates will be calculated at checkout based on your location and the weight of your order.
• Occasionally, we may offer free shipping promotions—keep an eye out for these deals!
Tracking Your Order
• Once your order has shipped, you will receive a tracking number (if applicable). Use this to monitor your shipment’s progress.
• Some shipping services may not provide detailed tracking updates until the package reaches its destination country.
International Shipping
• We ship worldwide! However, international orders may be subject to customs duties, taxes, or fees, which are the responsibility of the buyer.
• Delivery times for international orders may vary, and customs delays are beyond our control.
Undeliverable Packages
• If a package is returned to us due to an incorrect or incomplete address provided during checkout, we will contact you to arrange reshipment. Additional shipping charges may apply.
Lost or Delayed Shipments
• If your order does not arrive within the estimated delivery window, please contact our customer service team at info@epicgeardepot.store.
• We will work with you to resolve the issue and ensure you receive your order as quickly as possible.
Contact Us
If you have any questions or concerns about our shipping policies, feel free to reach out to us at info@epicgeardepot.store. We’re here to help!
Thank you for choosing EPIC GEAR DEPOT—where epic gear meets your gaming lifestyle!